As a direct report to the Key Account Manager, your primary responsibility will be to ensure our testing programs consistently surpass client expectations and maintain the highest service quality standards.
We sincerely welcome management trainees (德语管培生) who exhibit a strong ambition to learn and grow within our organization.
Key Responsibilities:
-- Client Management: Review and oversee assigned Key Accounts, ensuring client requirements are accurately identified and satisfaction is achieved with the testing programs implemented.
-- Performance Metrics: Implement, execute, and evaluate Key Performance Indicators to drive project success and ensure timely and reliable delivery of testing results.
-- Quality Enhancement: Apply solutions to enhance QIMA's service quality while maintaining a low client claim rate.
-- Communication: Efficiently communicate with internal teams (sales, back-office, frontline) and clients’ key contacts.
-- Support: Assist with pre-sales inquiries and participate in client meetings alongside operations experts.
-- Knowledge Transfer: Stay informed about industry requirements and promote the transfer of knowledge to team members to continually improve inspection protocols.
-- Leadership: Actively improve leadership skills, with the opportunity to lead a team of 3-4 people in the future.
Qualifications:
-- Education: A bachelor’s degree in engineering.
-- Experience: 1-3 years of experience in quality control, manufacturing, and process improvements.
-- Language Skills: Excellent proficiency in German (speaking, reading, and writing).
-- Problem-Solving: Strong problem-solving abilities.
-- Time Management: Effective time management skills, enabling you to meet tight deadlines.
Preferred Qualities:
-- Conflict mitigation and problem-solving expertise.
-- Efficient prioritization and time management skills.
-- Strong team collaboration skills.