Customer Service Representative will be a key customer contact at the airport and be responsible for ensuring that our United Airlines core4 principles (Safe, Caring, Dependable, Efficient) are maintained and extended to all customers traveling on United Airlines flights - Every Customer, Every Flight, Every Day. Duties will include an all-rounded oversight of the following Airport Operations functions: customer experience, lobby, ticketing, gate, baggage services, international departures and arrivals, cargo operations, ramp, cabin service, station operations center, automated facilitation controls, operations management, premium services, lounge.
Checking-in and processing of passengers and baggage onto flights
Ensuring that passengers are in possession of valid documentation for travel
Meeting and boarding flights, assisting passengers wherever required
Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
Baggage service office activities
Baggage make-up area inspection and supervision
Ramp operations
Station Operations Center duties
Other assigned duties and responsibilities by the station management
Required Qualifications
Education
High School Diploma or equivalent school leaving certificate required
Bachelor’s degree preferred
Knowledge/Skills
A proven track record of reliability
Professional image and appearance
Outstanding customer service skills
Must be fluent in English and Chinese (written and spoken)
Keyboard skills
Confident communication skills
Previous airport operations experience preferred
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Must be legally authorized to work in China for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position