美国联合航空公司北京办事处招聘Customer Service Representative
职位详情
Vacancy: Customer Service Representative
Job overview and responsibilities:
Customer Service Representative will be a key customer contact at the airport and be responsible for ensuring that our United Airlines core4 principles (Safe, Caring, Dependable, Efficient) are maintained and extended to all customers traveling on United Airlines flights - Every Customer, Every Flight, Every Day. Duties will include an all-rounded oversight of the following Airport Operations functions: customer experience, lobby, ticketing, gate, baggage services, international departures and arrivals, cargo operations, ramp, cabin service, station operations center, automated facilitation controls, operations management, premium services, lounge.
?????? Checking-in and processing of passengers and baggage onto flights
?????? Ensuring that passengers are in possession of valid documentation for travel
?????? Meeting and boarding flights, assisting passengers wherever required
?????? Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
?????? Baggage service office activities
?????? Baggage make-up area inspection and supervision
?????? Ramp operations
?????? Station Operations Center duties
?????? Other assigned duties and responsibilities by the station management
Required Qualifications
Education
?????? High School Diploma or equivalent school leaving certificate required
?????? Bachelor’s degree preferred
Knowledge/Skills
?????? A proven track record of reliability
?????? Professional image and appearance
?????? Outstanding customer service skills
?????? Must be fluent in English and Chinese (written and spoken)
?????? Keyboard skills
?????? Confident communication skills
Experience
?????? Previous airport operations experience preferred
Other
?????? Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
?????? Must be legally authorized to work in China for any employer without sponsorship
?????? Successful completion of interview required to meet job qualification
?????? Reliable, punctual attendance is an essential function of the position
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Applicants who are interested and qualified for this vacancy are kindly requested to submit their application via Careers at United Airlines | United Airlines jobs?before April 4, 2025