Job Title & Location: Success Agent (China)
What we do:
The company exists to empower local restaurants to delight their diners through digital hospitality. And to enable diners to explore local restaurants through personalized digital experiences. We are a complete multi-channel ordering solution for independent restaurant owners. Our integrated technology puts simplicity and convenience at the forefront of all customer experiences, making our platform easy to use across channels.
We are looking for an energetic and well-spoken Customer Success Agent to join our team. This role involves engaging with current restaurant clients to ensure their satisfaction, upselling additional services, and focusing on client retention. The ideal candidate will build strong relationships with clients, understand their needs, and provide solutions that enhance their business operations.
What You’ll Do:
-Handle customer escalations promptly and professionally, ensuring their concerns are addressed and resolved to their satisfaction.
-Act as a liaison between restaurant owners and internal teams, advocating for the customer's needs and ensuring prompt resolution.
-Utilize strong communication skills to effectively interact with customers, demonstrating empathy, active listening, and providing accurate and helpful information.
-Identify and understand customers' needs and upselling opportunities, proactively offering additional products or services that align with their requirements.
-Achieve individual and team sales targets by effectively implementing upselling strategies.
-Maintain accurate records of customer interactions, including complaints, resolutions, and upselling opportunities.
-Stay updated on product knowledge and industry trends to provide exceptional customer service.
-Collaborate with cross-functional teams to drive process improvements and enhance the customer experience.
-Strive to provide top-notch service, going above and beyond to exceed customer expectations.
What You Need:
-Proven 1–2 years of sales experience in the similar industry
-Language: Mandarin, Cantonese is preferred, English is a plus
-Excellent oral expression skills, able to express ideas clearly and logically
-Knowledge of sales process, sales cycle, and sales methodologies
-extensive product knowledge, keen insight, strong communication skills, and excellent adaptability.
-Proven record to hit sales targets
-Ability to work independently as well as in a team environment
-Ability to work 2 pm EST to 10 pm CST (night shift)
-Ability to work on computers, as well as Google, O05ce, and CRM software
What We Offer:
-Competitive salary and commission structure.
-Opportunity to work with a dynamic and passionate team.
-Career growth opportunities in a rapidly expanding company.
-Birthday celebrations
-Team parties
-CH holiday observations
职位名称与工作地点：客户成功专员（中国）
我们的业务
公司旨在通过数字化服务赋能本地餐厅，让食客获得愉悦用餐体验。同时，助力食客通过个性化数字体验探索本地餐厅。我们为独立餐厅老板提供全方位的多渠道点餐解决方案。我们的集成技术将简洁与便利置于所有客户体验的shou位，使我们的平台在各渠道都易于使用。
我们正在寻找一位精力充沛、善于表达的客户成功专员加入我们的团队。该职位需要与现有餐厅客户沟通互动，确保他们满意，进行追加销售，并专注于客户留存。理想人选将与客户建立牢固关系，了解他们的需求，并提供能够提升其业务运营的解决方案。
工作职责
- 迅速且专业地处理客户投诉，确保客户的问题得到关注并令其满意解决。
- 担任餐厅老板与内部团队之间的联络人，为客户需求发声，确保问题得到及时解决。
- 运用出色的沟通技巧与客户有效互动，展现同理心，积极倾听，并提供准确有用的信息。
- 识别并理解客户需求以及追加销售机会，主动提供符合客户要求的额外产品或服务。
- 通过有效实施追加销售策略，完成个人和团队的销售目标。
- 准确记录客户互动情况，包括投诉、解决方案和追加销售机会。
- 不断更新产品知识，了解行业趋势，以提供卓越的客户服务。
- 与跨职能团队协作，推动流程改进，提升客户体验。
- 努力提供一流服务，超越客户期望。
任职要求
- 具有1 - 2年类似行业的销售经验。
- 语言：普通话，会粤语者优先，懂英语更佳。
- 具备出色的口头表达能力，能够清晰、有条理地表达想法。
- 了解销售流程、销售周期和销售方法。
- 拥有丰富的产品知识、敏锐的洞察力、出色的沟通能力和优秀的适应能力。
- 有达成销售目标的良好记录。
- 具备独立工作以及团队协作的能力。
- 能够在美东时间下午2点至北京时间晚上10点（夜班）工作。
- 能够熟练使用电脑，以及谷歌办公软件、微软办公软件和客户关系管理（CRM）软件。
我们提供
- 有竞争力的薪资和佣金体系。
- 与充满活力和热情的团队共事的机会。
- 在快速发展的公司中获得职业成长的机会。
- 生日庆祝活动。
- 团队聚会。
- 中国法定节假日休假。