Job Responsibility岗位职责:
1. Interface with customer to provide high and timely quality service via email, wechat and phone, and build up / Maintain good business relationship with customers
通过电子邮件、微信和电话与客户接口,提供高水准且及时的优质服务,并建立/维护与客户的良好业务关系。
2. Responsible for tapeout preparation, tooling handling, JDV issue, release/schedule arrangement, follow-up during manufacturing and logistic support.
负责订单接收、文档审核、JDV问题反馈及交期安排、在制造过程中的跟进以及后勤支持。
3. Handle customer PO and compare with quotation, follow-up billing and invoicing issue of the order
处理客户采购订单并与报价进行比较,跟进订单的开票和发票问题。
4. Order Management,follow-up transfer out order status, daily order monitor and closely communication with customer to prevent wafer stop
订单管理,跟进转移订单状态,日常订单监控以及与客户密切沟通以防止晶圆停产。
5. Coordinate between customer and company, improve and expedite front end operation to provide best service to customer
协调客户与公司内部,改善并加快前端操作,以向客户提供***服务
Requirement任职要求:
1、大专及以上学历,理工学历背景优先,CET4及以上,英语听说流利
2、1-5年制造业客户服务背景,熟悉制造行业客户服务流程;
3、熟悉ERP及相类似系统的操作,对数据有良好的敏感性;
4、优秀的沟通及协调能力,良好的专业服务理念及抗压精神,乐于奉献勇于进取;
5、能适应适当加班和轮班