85 Quality Assurance Scientist I(CHU) is responsible and manages complaint activities for the business.
85 质量保证工程师I负责并管理业务的投诉活动。
85 Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.
85 Verify the initial complaint classification is correct.
85 Review complaints in accordance with established company procedures and worldwide regulations and standards.
85 Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary information to investigate fully.
85 Exercise judgment within defined procedures and practices to determine appropriate action.
85 Perform complaint investigation into alleged product non-conformances.
85 Investigate and follows up on analysis of complaint trend reports.
85 Escalation of product issues to senior management.
85 Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner.
85 审查，评估和接受投诉，以确保信息足以进行完整的调查。
85 确认初始投诉分类正确。
85 按照既定的公司程序以及全球法规和标准审查投诉。
85 通过电子邮件或直接电话联系外部客户，投诉发起者或现场服务工程师，以获取所有必要的信息以进行全面调查。
85 在规定的程序和实践中进行判断，以确定适当的措施。
85 对涉嫌产品不符合项进行投诉调查。
85 调查并跟进投诉趋势报告的分析。
85 将产品问题上报给高级管理层。
85 在全球环境中进行交流，以便及时有效地从投诉发起人那里获取所需的最少信息。
技能要求：
85 Medical Technology/clinical laboratory background preferred.
85 Excellent writing and organizational skills. Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point.
85 Knowledge of Oracle database application desired.
85 Heavy multi-tasking and organizational skills required.
85 Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required.
85 Bachelor07s degree with 0-2 years’ experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality or Regulatory).
85 Experience in Complaint Investigation or Post Market Surveillance/QA preferred.
85 具有医疗技术/临床实验室背景者优先。
85 优秀的写作和组织能力。 良好的计算机技能，包括Outlook电子邮件和其他Microsoft应用程序，如Word，Excel和Power Point。
85 了解Oracle数据库应用程序的知识。
85 需要具备较强的多任务处理能力和组织能力。
85 工作可能是独立的/灵活的，因此需要具有管理时间和生产力以符合部门指标和高度个人诚信的能力。
85 在技术领域（科学或工程）和/或合规性（投诉，质量或法规）具有0-2年经验的学士学位。
85 有投诉调查或市场监督/质量保证经验者优先。