The Company
Founded in 1902, Van Hessen is one of the world’s leading companies in supplying natural sausage casings, meat products and raw materials for the pharmaceutical industry.
In June 2017, the Van Hessen Group and SARIA joined forces. Our worldwide operation, controlling and supervising all steps in the process of the supply chain offer a solid foundation on our excellent performance. Besides an emphasis on integrity, transparency, and knowledge, a consistent theme throughout years, Van Hessen is a reliable partner to suppliers and customers with the very best products in the desired quantities.
Van Hessen operates in China since 1993 and works with local partners for the selection of hog and sheep casings. The company has moved to a new office in Shanghai Minhang district in May 2023. Our company employs around 70 FTE and has an experienced and dynamic management team.
Our motivated and passionate employees are the most important asset of our company. We want to invest in people who like to be challenged in an international environment. People who want to go the extra mile and wish to reach their full potential. We are dedicated to the development and growth of our colleagues. Van Hessen aims to be a good and stable employer for all our employees worldwide.
Job purpose:
Be responsible for maintaining accurate records, updating relevant systems, and communicating effectively with various parties including sales, finance, and logistics, to facilitate on-time deliveries and excellent customer service.
Main tasks and responsibilities include:
1. Order Scheduling: Schedule shipments based on contractual requirements to ensure timely delivery.
2. System Updates: Update the Sales plan and Customer Codes in the company's system to maintain accurate records.
3. Credit Management: Monitor credit limits and notify the sales team of any overdue payments or exceeded credit limits. Apply for order releases when necessary.
4. Shipping Instructions: Issue shipping instructions to the factory to facilitate the dispatch of goods.
5. Document Preparation: Prepare labels, factory inspection forms, and other necessary documents for the factory.
6. Logistics Coordination: Inform the logistics team of the shipping requirements and ensure they are met.
7. Invoice Processing: On the day of shipment, process invoices in the system and email the finance team to initiate VAT invoicing.
8. Fee Verification: Verify the processing fees sent by the factory for accuracy.
9. Sample Management: Arrange for samples to be sent to clients and process the necessary invoicing.
10. Return Arrangements: Organize the return of goods to the factory and update the system accordingly.
11. Customer Complaints: Address and resolve customer complaints in a timely and satisfactory manner.
12. Reporting: Provide weekly and monthly reports on Sales Analysis (SA) and stock level to sales manager
Qualifications
- Bachelor's degree in related field.
- At least 2 years of experience in a similar role in a fast-paced environment.
- Proficient in customer service, order processing.
- Ability to work independently and as part of a team.
- Good communication skills, both written and verbal in English.
Compensation and benefits:
1. Five Social Insurances and Housing Fund/Commercial insurance/Annual physical examination/ Annual leave + sick leave
2. TB: TB activities/Annual party/family day/holiday benefits/birthday party
Location
3/F, No. 8 building, No. 4277 Yindu Road, Minhang district.