Can be homebased in Beijing or Shanghai or Guangzhou or Dalian
Position Summary:
Responsible for the management of the end-to-end investigator/site payment processes including payment calculations, creation and management of purchase orders, and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services, other GCO teams and Sites.
Principal Responsibilities:
Communication
· Exemplary customer focus with awareness of the criticality of the Clinical trials Data Privacy Guidance’s.
- Proactively engage with Business Partners within Pharma/MedTech and other groups to ensure continued success and support of payment process.
- Deliver exemplary service by promptly addressing payment-related inquiries and issues, maintaining a high level of satisfaction among external stakeholders.
- Actively provide knowledge transfer and information sharing with all business partners on all aspects of the payment process.
- Escalate any concern timely and to the appropriate channels, according to the business impact.
- Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies.
Process
· Ensure startup activities for new studies are prepared accurately and timely as per regional/country requirements.
· Payment request is performed on time and accurately according to the agreed frequency as outlined in the CTA.
· For all payments, track communications and approvals in the appropriate systems.
· Ensure payment metrics and required actions are aligned with agreed targets/goals.
· Conduce regular interim and final reconciliations for all payments.
· Take ownership of the end-to-end payment coordination and execution activities for all studies assigned.
· Maintain audit readiness and ensure compliance for applicable requirements.
Technology
- Support implementation/roll out of any new systems in all regions and for all internal and external stakeholders.
- Utilize data quality checks to ensure data accuracy for payments across multiple systems.
- Ensure consistent compliance for required trainings and time reporting.
- Troubleshoot and escalate, if necessary, the technical issues to the respective teams.
- Responsible for appropriate communication tools maintenance in timely manners (email distribution, responsiveness, escalations, priorities).
Requirements:
- 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
- Previous experience with clinical payment processing
- Excellent communication skills (both oral and written)
- Ability to work effectively in cross function teams
- Strong and proven analytical and problem resolution skills
- Working knowledge of PCs (MS Office suite at a minimum)
- English is workable