Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too
Who you are:
● The purpose of this job is to exceed customers’ expectations by focusing efforts to provide a high level of service with ( schedule improvements and special & critical order handling) and financial savings through transport savings. To proactively work with securing quality, deviations, problem solving, and drive improvements which enable the standard order flow.
About the job:
● Main point of contact for value added support for:
● Manual Customer Order entry
● EDI order issue handling
● Customer order schedule confirmation
● Facilitate order changes
● Obtain and facilitate shipping instruction
● Obtain and provide standard order and shipping documentation
● Ensure proper routing of escalations in Service Now to the correct departments
● Monitor FG stock in WH to push customer & forwarder to pick up
● Follow up order schedule change and inform customer in advance
● Arrange shipments to meet customer and DOTp requirement
● Service Now clean and forward to team member timely
● Handle and feedback customer issue timely
Other jobs which are assigned by supervisor
What you know:
● Qualification: Associate degree or higher education
● Experience: related with service experience in a distribution / operations environment is better
● Additional Requirements: Carefulness and be responsible for the work. Fluent Excel operation.
● Skills: Proficient typing ability, Ability to communicate clearly and effectively both written and verbally in English and local language with both internal parties and external suppliers and customers, organized, detail oriented, problem solving
● Attitude: Team player, Sense of urgency, Service Minded, Willingness to learn, change, and adapt, relationship building
● Motivation: Is driven to handle customer / supplier requests in a speedy manner.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.