思爱普（中国）有限公司
First Level Support Associate

3K-5K/月 大连市 本科及以上 模拟面试
发布时间：2025年4月28日
职位描述
岗位职责：
What you'll do:
You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific. Next to technical skills, proficiency in English language is key, and Japanese speaking will be an advantage.
Your main tasks:
Receive cases from customer and acknowledge receipt to the Customer comprehensive problem description
Translate case in Japanese into English
Check information provided by the customer and provide solution to customer if you find it by searching in support database.
Forward to next support level if you can provide solution.
岗位要求：
What you bring:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Undergraduate
Degree in Finance, science or engineering is an advantage
Excellent analytical skills
Proficiency in English and Japanese (spoken, written and customer management)
Open and professional communication style
Strong team player who learns and adapts quickly
Enjoy and derive satisfaction from direct interfacing with customers
Can work minimum 4 days for at least 6 months duration
Enrolled full-time and will graduate in 2026
投递说明：
https://jobs.sap.com/job/Dalian-China-SAP-China-iXp-Intern-First-Level-Support-Associate-Intern-%28Japanese-Speaking%29-Dalian-116023/1195862801/
单位简介
1972年创立于德国并在1995进入中国，SAP中国一直在帮助各行各业不同规模的公司进行数字化转型。我们的业务并不仅限于企业资源规划(ERP)，我们也是世界知名的软件解决方案供应商。 我们的产品和服务使超过437,000个客户能够盈利并持续适应不断变化的市场环境。在来自全球的客户,合作伙伴以及员工的帮助下，SAP帮助整个世界运行得更好，并不断地改善着人们的生活。SAP有着超过48年的软件应用和创新经验，帮助大中华区超过17000个不同规模的企业找到了合适的解决方案。 想了解更多信息请点击：www.sap.cn

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思爱普（中国）有限公司

领域：信息传输、软件和信息技术服务业
规模：10000人以上
地址：上海市静安区南京西路1717号47楼01单位