Provide 1st line IT support by phone and email in AP time zone for DNV users worldwide
Create cases for each user request
Restore normal service agreed at 1st line as quickly as possible. Typical cases handled in GSD are client issue (win11, office365), permission management, application installation issue etc.
Liaise with specialized support groups to achieve solutions. Make sure all the cases get followed properly.
Promote a positive customer experience with IT support.
Participation in other task/projects per requests.
Qualification:
3-4 grade in university, computer science or a related field is preferred
Have basic knowledge about win11, office365 etc.
Have proficiency in English – spoken and written is a must
Be customer-oriented and have effective communication skills
Good at time management
Maintain a high team spirit and have a proactive attitude