Reception & Front Desk Service
前台服务
61 In charge of mail-in/ mail-out management service;
61 收发快递管理；
61 handling of in-coming and out-coming calls；
61 接听前台总机电话；
61 Greeting clients (Internal & external);
61 客户接待；
61 Meeting room management
61 会议室管理；
Facility Management:
设施管理
61 Assist with the monitoring of Office Facilities and Critical Environments
61 协助监控一般办公室以及关键环境中的设备设施运行情况；
61 Responsible for monthly report update.
61 负责月度报告更新；
61 Assist with scheduling contractors for preventative FM maintenance to limit downtime for all critical equipment
61 协助服务承包商执行预防性维保工作计划，以降低所有关键设备设施的突发运行停止几率；
61 Assist with reporting on Facilities Management
61 协助向设施管理团队进行日常报告；
61 Assist with arranging ad-hoc FM repairs as required
61 应客户要求协助安排临时性的设施维修服务；
61 Follow established escalation procedures and incident reporting procedures
61 遵循既定的事故升级上报流程跟进报告发生的事故。
Environment Management:
环境管理
61 Assist FM/FO to ensure a good office environment, including arranging ad-hoc office fabric repairs, and monitoring landscaping services and cleaning services
61 协助设施主管向服务客户提供一个良好的办公室环境，包括安排即时性的办公室结构维修，以及监督景观美化和卫生保洁工作质量；
61 Highlight and promote company sustainability initiatives as appropriate.
61 视情况筹划提出公司可持续性倡议。
Vendor Management:
供应商管理
61 Assist with evaluation of FM contractors’ service performance.
61 协助对服务供应商的工作质量和服务表现进行评价；
61 Checking that suppliers have correct identification in accordance with our requirements.
61 依据既定的工作要求，检查服务供应商是否对服务内容，服务时效等有正确的认知。
Customer Service/Client Relationships:
客户服务/客户关系维持
61 Keep good communication with RBWM & CRE teams to ensure customer satisfaction regarding FM services.
61 与零售银行部及房地产部保持良好的沟通，确保客户方面对综合设施管理部的工作有较高的满意度；
61 Ensure FM operations procedures are followed to ensure service standards are maintained.
61 保证综合设施管理部日常营运规程被严格遵循，保证既定的服务标准能够被一直保持。
Space Management:
空间布局管理
61 If required, assist with providing an accurate seating plan to support space management on monthly basis to Space Data Management team.
61 如有需要，协助提供准确的工作位空间格局计划，每月度向汇丰银行空间数据管理团队进行报告