Responsibilities:
Customer support: Product value demonstration during beta testing, Head-to-Heads (H2H) and tools in the ramp phase, thereby enabling product penetration/adoption at world-wide customers. This includes-investigating semiconductor manufacturing yield issues and providing inspection solutions; creating & sharing product value statements and use-cases with engineering, marketing and sales groups; training customers and other applications engineers.
Product Demonstration: Provide specific product demonstrations on all aspects of highly complex products to customers and assess potential applications to meet customer needs
Product Characterization: Work on test plan development and execute detailed characterization of the tool/algorithm performance and provides clear feedback to the Engineering teams for product improvement, especially during Alpha/Beta tests.
Problem Diagnosis/Troubleshooting: Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
Customer Relationship: Interacts with customers to educate and coordinate activities. Good working knowledge of customer use case and is expected to understand customer needs and improve customer relations.
Training: Conduct customer product demonstrations and technical training including on-site training of Field Applications Engineers and end users.
Documentation: Document all test results and lessons learned in BKMs (Best Known Methods), training documents, Demo reports, or, Alpha/Beta test reports and transfer product knowledge to Field Applications teams.
Presentation/Communication Skills: Generate demo and test reports and strong presentation skills for internal and customer review.
Requirements:
We are looking for high energy, self-driven and motivated engineers who are interested in working in High Tech. The semiconductor space is a fast paced, high stress environment that gives applications engineers a lot of autonomy to work and drive projects on their own. Ideal candidates appreciate the opportunity to have high levels of accountability, working well with limited supervision and thrive in a work environment where they can drive projects on their own.
Candidate must have Master’s or bachelor's degree in Engineering, Physics, Material Science, or related fields.
Must have excellent oral and written communication, organizational, analytical, and interpersonal skills.
Candidate must be a strong team player.
>70% travel will be required