埃塞俄比亚航空集团北京代表处招聘Sales Representative&Passenger Service
职位详情
Job Title: Passenger Sales Representative
Job Summary:
The Passenger Sales Representative plays a key role in supporting the airline's commercial sales efforts, developing relationships with travel agents and corporate clients, and ensuring a seamless customer experience. This position involves sales support, market engagement, and collaboration with internal teams to drive revenue and meet performance targets.
?
Key Responsibilities:
1. Sales & Business Development:
o Support the sales team in achieving all key performance indicators (KPIs) and revenue targets.
o Develop and maintain strong relationships with travel agencies, corporate clients, and industry partners.
o Assist in identifying new sales opportunities and promoting airline products and services.
2. Client Engagement & Support:
o Provide professional sales support to travel agencies and corporate partners, ensuring their inquiries and needs are met efficiently.
o Organize and participate in regular training sessions and workshops for travel agencies to enhance product knowledge and drive bookings.
3. Coordination & Collaboration:
o Work closely with internal departments (e.g., ticketing, customer service, and operations) to ensure a seamless customer experience.
o Support the implementation of promotional campaigns, sales initiatives, and fare strategies.
4. Market Awareness & Reporting:
o Stay up to date with market trends, competitor activities, and customer preferences to provide insights to the sales manager.
o Prepare reports and data analysis to track sales performance and suggest areas for improvement.
5. Administrative & Ad-Hoc Tasks:
o Maintain accurate sales records and documentation.
o Assist the Sales Manager with various tasks as required to support overall business objectives.
?
Qualifications & Experience:
1. Education:
o Minimum Bachelor’s degree or above in Business, Marketing, Aviation Management, or a related field.
2. Industry Experience:
o 1-3 years of work experience in the airline industry, travel management companies (TMCs), or related fields.
o Familiarity with passenger sales, airline reservation systems, and distribution channels is preferred.
3. Skills & Competencies:
o Strong interpersonal and communication skills to engage with clients and travel partners.
o Proficiency in English and Mandarin Chinese (both written and spoken).
o Self-motivated, results-driven, and capable of working both independently and within a team.
o Ability to work under pressure, manage multiple priorities, and meet deadlines.
o Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
?
?
Job Title: Passenger Service
Key Responsibilities:
1. Ensure airport safety and security standards
2. Deliver superior service to our internal and external customers
3. Acknowledge and follow corporate policies and procedures as outlined in manuals
4. Consider the cost of various options to the Company
5. Cover the back office as well as administrative function as requested
6. Direct and supervise handling agents
7. Instruct handling agents on the irregular operation procedures to ensure efficient handling with minimum inconvenience to our customers
?
Qualifications & Experience:
1. Extensive knowledge of passenger handling and operational procedures at airport
2. Skill and knowledge of Sabre
3. Excellent and efficient communication skills internally and externally, both In Chinese and English
4. Strong interpersonal skill leading to solve the problem for irregular operations and customer claims
5. Ability to handle multiple tasks, and prioritize with proper judgement
6. Excellent personal skill on MS Office (Word, Excel)
7. Present a neat and groomed appearance and maintain a favorable attitude to our internal and external customers
8. Work in irregular hours when required
?
If you are interested in these positions, please send CV to cathyd@ethiopianairlines.com.cn