Mission:
The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.
Responsibilities:
86 Leading boutique-operations and the team in an efficient manner by example
86 Responsible for the operations and result of the boutique; sales, client experience, operations,
86 profitability
86 Building and maintaining strong relationships with clients and stakeholders as well as office team
86 Know IWC’s history, products and partnerships as well as the watch industry
86 Identify business needs and turn into individual actions and objectives
86 Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS
86 Host clients and other stakeholders with the ability to provide outstanding personalized customer experience
86 Establish strong personal relationships with clients from different backgrounds
86 Engage in CRM-activities such as prospect follow-up on a daily basis
86 Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
86 Maintain the boutique according to global IWC visual merchandising standards
86 Conduct in-store training and daily briefs
86 Monitor and assess team and individual performances
86 Develop, motivate and retain the team. Identify, recruit and develop talents and new team members
Profile:
86 4-5 years of boutique management experience or equivalent experience in hospitality
86 Strong leadership skills, high emotional intelligence and general education
86 Ability to lead and develop talents / team members
86 Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
86 Strong selling skills and result-oriented
86 Able to adapt approach individually to respective client
86 Open and outgoing personality
86 Team player with good interpersonal competences and empathy
86 Excellent communicator with ability to develop strong networks
86 Fluent in local language and English and ideally one more relevant tourist language
86 Applicants with background in Sales or Hospitality preferred
86 Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience