JD:
61Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
61Onboard clients effectively – portfolio identification, portfolio loading, training to use the system to shorten onboarding time and maximise Coface revenue
61Support client contract renewals – by understanding the system behaviour, co-ordinating with multiple Coface departments to ensure that the renewals are done correctly while ensuring a seamless, interruption-free customer experience
61Understand the system behaviour and Coface scoring methodologies so that the client questions can be answered quickly - independently and in collaboration with other Coface departments
61Monitor the client portfolio proactively, work closely with the Account Managers to engage with the client on any interesting data changes to demonstrate Coface value
61Support clients for any customized service – support in monitoring cancelled system orders, intervening as necessary on behalf of the client if there are system problems, providing reports/data to support customer operations
61Co-ordinate with internal Coface departments to address client concerns/queries and act in the best interest of Coface while servicing clients
61Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
61Track and manage SLAs as per contract to ensure they are within the agreed limits
61Deliver to clients and partners final invoices and handle any questions related to these documents
61Support in preparing and executing account plans that are prepared by Account Managers