JOB SUMMARY
The role of the Field Support Technician is to provide technical assistance, support and advice to CBRE technology users. Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This role will provide day to day IT support to users across Mainland China, servicing users deskside and remotely. The duties will include but not limited to:
Troubleshoot PC related issues over the phone, onsite, and using administration tools.
Inventory Management
Mobile Device Support (smart phones, tablet, etc.)
Hardware support (Lenovo, Dell, HP,etc.)
Incident ticket management
Printing environment maintenance
Client software packaging/installing
Hardware kitting, PC setup (image cloning)
Weekend and overnight work as required
Visit regional offices as required
Procurement
IT Training
职位要求：
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCE
Minimum 3-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users)
Minimum 3-year experience in supporting Microsoft Office Suites
Video Conferencing
Active Directory and Account creation
Server Rooms and Patching
Good knowledge on ITIL
A can-do attitude is a must
Good Time Management
Knowledge on Cisco products is highly regarded.
Must have the ability to work independently as well as in a team
Experience of ordering equipment
COMMUNICATION SKILLS
Excellent Mandarin and English written and verbal communication skills. Strong organizational and analytical skills. Ability to respond effectively to sensitive issues. Ability to effectively present technical information to all staff.
OTHER SKILLS and ABILITIES
Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.