The Role and responsibilities will include
83 Provide helpdesk service to China Users and workshop computers, record all tickets in service desk system.
83 Provide Helpdesk Ticket Monthly Report for analysis.
83 Assist vendor or IT on OA equipments support, such as MFP, Printer, Projector, Audio & Video system, etc.
83 Assist IT on AD Account Management (Creation, Modification and Deletion).
83 Assist IT on File Server Management (Folder authorization and etc).
83 Assist vendor or IT on network and voice cabling maintenance.
83 Provide document support on IT Procurement, such as payment and quotation preparation.
83 Assist IT on IT Cost Allocation and Payment (network rental, printing fee, conf call fee, etc).
83 Assist IT on Fix Assets Management.
83 Assist IT on Computer Room Management.
83 Assist on IT Project Implementation (ELV, Infra , SAP and etc).
83 Provide support on any other tasks assigned by IT
Qualifications and Requirements:
83 Associate degree or above in computer or information science related major
83 Minimum 2-3 years related helpdesk support experience, preferably in a related industry
83 Familiar with Microsoft client operating system products, Microsoft Office products, PC hardware
83 Good command of both spoken and written English
83 Good interpersonal, problem solving, communication and presentation skills
83 Mature, self-motivated, initiative, flexible and be able to work independently under pressure
83 Analytical thinking, reliable work quality, proactive working style, good team player
83 Result-driven and customer-oriented