Customer Service & Sales Administrator job description
Customer Service & sales administrator play a key administrative role in supporting the sales team and provide an important link between the salesperson and the clients. Reporting to boutique manager. Specific responsibilities include dealing with CS report and sales-related paperwork. Those working in this particular area of CSR are often the *** point of contact for customers, who may need assistance with complaint, orders and requests. Ideal candidates for the role are efficient and adaptable workers with good all-round administrative abilities. They must have excellent customer service skills. Employers, who often ask for previous administrative, customer service experience.
Tasks:
1. CS：
- Ability to deal with CS report and sales-related report.
- Complete repair quotation accurately and timely
- Assist watchmaker to do all CS work, ensure watchmaker KPI, feedback to CS department
- Handling customer requests
- Boutique ordering including CS part and boutique use material and follow up the progress
- Provide completion watch and pre-order strap list, push staff to follow up
- Assist other BTQ and new opening BTQ CS issue and new staff CS training
- Follow up the watch repair schedule, especially delay and complaints case，provide delay case list to sales team for follow up
- Control repair tables, timely feedback to CS department
2. Admin
- Admin. support for boutique
- BTQ Attendance report, reimbursement and ordering stationery
- Assist sales with tea service and RO open
3. Sales support
- Assist sales team with CS convert to sales
4. Compliance
- In-charge of the CS part compliance work
- CS stock check and repair RO management
Skills:
1. Customer service
2. Good computer skill and office software.
3. Good English reading and writing skill.
4. Understanding numeric data
5. Being proactive and flexible
6. Communication
7. Being courteous and professional
8. Being confident, thorough and collaborative