Job Description
Main Tasks
1. Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking.
2. Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warran-ty, maintance period . Closely work with service team for order tracking.
3. Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI.
4. Generate data for monthly/weekly report upon request for responsible customers/areas.
5. Using CRM data for statistical analysis to support business.
6. Assist goods and sample return, exchange, or cancellation process by working with logistics
7. Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
8. Coordinate with logistics and finance team follow-up on customer payment/delivery
9. Support back office administration work and other ad-hoc support
10. Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
11. System testing for all changes updates and follow the global testing plan
Requirements
Education ：Bachelor degree in business administration, management or relevant field
Experience
1. 2 years or above in sales and/or service administration (e.g. SAP/CRM experience)
2. Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.
Other skills
1. Middle or above English communication and writing capability.
2. IT skills: all Office software, especially Excel, Power BI will be a plus
3. Knowledge/skills: Customer Service, Data Management & Reporting
4. Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus
5. Good communication skills cross functions and regions
6. Capable to handle customer’s urgent request under pressure individually.
7. Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented