Title: Sales Associate
Location: Shanghai
Reports to: Boutique Manager
MISSION
As part of our retail extension in APAC we are looking for enthusiastic, passionate and dynamic people to join our retail team. If you are looking for an opportunity to enter the world of contemporary, high-jewelry and craftmanship with the ambition to grow with us, the role offers the opportunity to be part of the retail launch of the brand in mainland China.
As Sales Associate of Vhernier you will be an ambassador of the brand inside the boutique, as well as outside at external events. Your mission is to build up trusted relationships with clients and deliver a unique client experience throughout their journey with the brand. You will contribute by developing a deep understanding and knowledge of the brand to convey its distinct DNA, recognizable craftmanship and innovation in all its creations. You will be part of a dynamic team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.
RESPONSIBILITIES
CLIENT EXPERIENCE & SALES PERFORMANCE
61 Act as brand ambassador, inside and outside the boutique, help to increase brand awareness in the market
61 Deliver a unique and exceptional client experience, inside and outside of the boutique
61 Master the selling ceremony: welcome, discover and understand, convince and close, development
61 Deliver the individual sales targets, and support the achievements of the team objectives
61 Support the CRM objectives and execute actions, actively develop the client portfolio with a long-term focus on increasing loyalty and spending
61 Assist and support clients with after sales services, aiming at strengthening long-term relations
STOCK MANAGEMENT & MERCHANDISING
61 Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
61 Actively carry responsibility for exceptional visual merchandising, implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping.
61 Assist in the inventory process, including i.e. stock counting and special projects as needed
61 Handle products, incoming and outgoing, maintain pricing and changes when required
BOUTIQUE OPERATIONS, GUIDELINES & CASH MANAGEMENT
61 Follow and promote all group, brand and boutique policies and procedures at all times
61 Accurately and efficiently complete all sales transactions and maintain proper cash records at the register
61 Represent and promote the values of the brand, wear the brand uniform, adhere to the grooming guidelines and maintain a representative and professional image
61 Comply with all safety regulations and boutique operational procedures including security
REQUIREMENTS
SOFT SKILLS
61 Strong interpersonal and communication skills
61 High self-awareness and ability to work in a team, confidence to handle high-value transactions
61 High level of self-organization, sense of detail and responsibility
61 Flexible, pro-active and “can-do” attitude, self-starter with high intrinsic motivation
61 Sense of luxury and digital savviness
PROFESSIONAL EXPERIENCE
61 Minimum 3 years of working experience in luxury retail, services or hospitality
61 The ideal candidate has experience working in international companies
61 Eloquent and fluent in English is preferred
61 Computer and digital skills, experienced in social media (Wechat, Red Note)